Steady company, sharp work, people you actually like.

Partner with Solution Managers to support clients with set-up guides, implementation guides, and benefit guides — plus technical support via the Benefits Helpline.

Process COBRA and HIPAA administration in accordance with federal guidelines, and deliver excellent customer service to our clients.

Develop and maintain print and web content for clients, including benefit guides, COBRA and retiree materials, worksheets, and PowerPoint support.

Provide exceptional customer service and technical support during peak enrollment — telephonic enrollments, benefit inquiries, and platform support.

Document requirements, define scope and objectives, and shape the strategy for our Benefits Management Platform — alongside experienced developers.

Support all systems across our corporate office, satellite office in Mt Pleasant, and data center — server, cloud, and desktop virtualization.

Prepare artifacts, documentation, and guidance for risk assessments, and serve as primary contact for our annual SOC 2 Type 2 audit.

Provide first-level support to our user community — a rewarding opportunity for problem solving inside a highly technical environment.

Build and maintain the billing, communication, and ACA reporting side of the platform — heavy on server-side data aggregation and reporting.

Support our client and carrier interfaces, focused on the EDI 834 HIPAA 5010 interface and carrier-specific proprietary formats.

Build, document, and maintain the back-end and web services behind our Benefits Management Platform as a .NET developer, preferably C#.

Support our business development consultants in winning and renewing groups — webcasts, proposals, service agreements, census data, and RFPs.

Track incoming commissions and service fees, set up new policies, and partner with the accounting team to identify and correct commission variances.

Run the daily operations and strategic objectives of the accounting department — staff, invoicing, accounts receivable, and carrier commission splits.