The Account Manager works closely with assigned accounts, brokers, carriers and our Client Services Team. This position is responsible for servicing of clients in a manner that promotes account retention. Responsibilities include effectively developing an implementation strategy and enrollment timeline, developing enrollment communication material to include in an enrollment guide, product knowledge, and serving as a liaison between the client and the carriers to resolve billing, administrative and claim issues. Account Managers also mentor and train their Assistant Account Managers, with a focus on preparing them for advancement to the Account Manager role. Accurate and timely processing of business is essential.
The Assistant Account Manager provides assistance to Account Managers and our clients. Responsibilities include but are not limited to assisting with the development of set-up guides, implementation guides and benefit guides; putting together enrollment kits and benefit guides; and providing technical support on how to use Benefitfirst to our clients via our Benefits Helpline. Assistant Account Managers add a layer of efficiency to the new business and renewal process and provide excellent customer service through timely and accurate completion of all job responsibilities.
The Bi-lingual Customer Care Specialist's primary functions include: Provide telephonic enrollments, benefits and customer service support for our clients to include: communicate communicating case- specific employee benefit offerings; perform telephonic enrollments and enroll callers through BenefitFirst; provide technical support to our clients on how to use Benefitfirst to our clients; and provide excellent customer service through timely and accurate completion of all job responsibilities.
The Customer Care Specialist provides telephonic enrollments, benefits and customer service support for our clients. Responsibilities include but are not limited to communicating case-specific employee benefit offerings, enrolling callers through Benefitfirst, providing clients with technical support on how to use Benefitfirst. Customer Care Specialists add a layer of efficiency to our Benefitfirst enrollment process and provide excellent customer service through timely and accurate completion of all job responsibilities.
The COBRA/HIPAA Specialist provides COBRA/HIPAA administration processing in accordance to federal guidelines and customer service support to our clients. Responsibilities include but are not limited to handling all business administration duties required to support our COBRA/HIPAA customers. COBRA/HIPAA Specialists provide excellent customer service through timely and accurate completion of all job responsibilities.
The Presentation Developer — Graphic Designer provides assistance to Account Managers and our clients by using skills in PowerPoint and graphic design to effectively design, develop and implement presentations for client and in-house use. Responsibilities include but are not limited to communication, PowerPoint presentation development, and audio production — editing and recording.
Content Specialist helps with the development and implementation of content for websites. May assist writers and designers in producing a final layout for web and print material in accordance with company standards. Relies on established guidelines and instructions to perform daily functions. Works under immediate supervision and reports to the Operations Manager. The Content Specialist also responsible for maintaining help materials for Benefitfirst and Essential Client and designs print communications for clients, including employee benefit guides, COBRA and retiree benefit guides, worksheets, enrollment forms, and other print material required. This position also provides graphic support for PowerPoint presentations and implementation materials.
The developer will be part of the EDI Development Team which supports our Client and Insurance Carrier interfaces. The primary focus for this position will be the Insurance Carrier side of the EDI process and will focus on supporting the EDI 834 HIPAA 5010 interface or implementing other carrier specific proprietary interfaces.
Benefitfirst is seeking a skilled Infrastructure Specialist to provide first-level telephone and/or on-site support to Benefitfirst's user community. This challenging opportunity will provide the right person with a rewarding opportunity for problem solving within a highly technical environment.
Benefitfirst is seeking a skilled .NET Developer (preferably C#) with a background in building scalable applications and web services. The primary responsibility this position is for building, documenting and maintaining back-end and web services for our Benefits Management Platform. The person will work with a team of experienced Developers and business resources to build/maintain high performance and scalable solutions for this platform.
The Business Development Specialist is responsible for supporting Business Development Consultants (BDCs) in procuring new groups and renewing existing groups. Responsibilities include but are not limited to conducting webcasts and seminars, preparing proposals and service agreements, confirming census data, developing RFPs, delivering RFPs to appropriate carriers/TPAs, preparing executive summaries, and reviewing options with assigned BDC(s). Business Development Specialists coordinate with the appropriate BDCs and Account Managers on assigned groups.
The Accounting Assistant will be responsible for inputting incoming commissions and service fees based on effective date, as well as updating them periodically throughout the year. They will also be setting up new policies in the commission tracking system. The candidate needs to be proficient in Excel with strong mathematical skills and analytical ability. The person also needs to be flexible and have the ability to see the big picture and work in a team setting and ability to work with others. The Accounting Assistant will work closely with the accounting team to identify and correct commission variances, assist with general maintenance of commission tracking system, develop and maintain spreadsheets to track missing commissions, work with carriers regarding missing commission issues, and assist with special audit projects as needed.
The Manager will manage the daily operations and strategic objectives of the company's accounting department to include: management of accounting staff, proper invoicing within standard polices reflective of the customers service agreements, maintenance and management of all accounts receivable business functions and procedures for the accounts receivable collection process. The Manager will also verify accurate carrier commission splits based on policy splits with other brokers.
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